Healthcare Compliance Group, Inc.

Education Is The Foundation On Which A Healthy Organization Is Built.

At HCG, we have a passion for education. We understand that helping
you reach your goals requires accurate, state-of-the-art information and resources equally accessible to all levels of staff. We've seen the power
of knowledge and how that power fuels success.

Our education programs include those associated with regulatory compliance and healthcare management, clinical practice guidelines, customer service and community outreach, culture change, and quality
of life. Whether an intimate class of six or a lecture for 200, we will provide you with the knowledge and skills necessary to achieve and maintain quality care and quality of life for all those who live and work in your environment.

Upcoming Seminar Presentations:

Prime Care Pharmacy Services
September 22, 2011
Tarrytown, NY
Ruth West, RN, BS
Frequently Cited Deficiencies and Regulatory Compliance
Lydia Restivo, RN, BS
Overview of the Survey Process and Avoiding Immediate Jeopardy

New York State Health Facilities Association (NYSHFA) October 5, 2011
East Elmhurst, NY
Barbara Speedling, Quality of Life Specialist
Therapeutic Activity Training Program: A Team Approach
A program designed to assist the clinical team in developing an innovative, collaborative activity program to address challenging behaviors and complex psychosocial needs.

Maine Health Care Association
December 1, 2011
Augusta, Maine
Barbara Speedling, Quality of Life Specialist
Discover the Power of Meaningful Activity
This discussion highlights the positive impact of meaningful activity on mood and behavior, wellness and quality of life.

NYSHFA/Foundation for Long Term Care
December 8, 2011
Troy, NY
Barbara Speedling, Quality of Life Specialist
Resident Centered Activity for Residents with Dementia
This discussion offers new innovations for responding to the challenging needs and behaviors of residents with dementia.

Infection Control Mandatory Training

NYS Education Law 6505 requires that certain health care professionals licensed in New York receive training in infection control every four years. This statute affects every registered nurse, licensed practical nurse, dentist, dental hygienist, podiatrist and optometrist practicing in the state. Registered and Professional Nurses, as well as other health professionals listed may be required to provide proof of current mandatory Infection Control education at time of license renewal.

HCG is offering this Webinar to help nurses and other health professionals in your facility meet this regulatory requirement.

This educational offering has been reviewed and approved by the New York State Department of Education, Office of the Professions.

Format/Duration: Webinar/2 hours
Class Size: No limit

Quality Indicator Survey Process (QIS)

Part I
This program is designed as an introduction into the CMS Quality Indicator Survey for administrators, directors of nursing and all facility department heads/managers. Participants will be provided with a general orientation and introduction to the QIS process, including how the MDS 3.0 coding will impact the new survey investigation criteria. In addition, participants will be provided with an introduction to the CMS QIS forms and survey procedures, including the mandatory survey tasks, facility triggered tasks and the Stage I and Stage II investigations.

Part II
More than ever before the facility’s Quality Assurance Program will play a major role in preparing your facility for the QIS. This session focuses on:

A detailed review of MDS 3.0 CAA Guidelines and the incorporation into facility care planning activities
Developing a viable Quality Assurance Program to help prepare for QIS Survey

Format/Duration: Interactive lecture/variable, depending on facility need
Class Size: No limit

MDS 3.0

MDS 3.0 training guidelines in correct coding is an on-going process. Auditing the MDS for accuracy is only the first step in assuring compliance. Validating Quality Assurance audits and activities should be a part of the facilities overall compliance plan. This training session will provide tools, tips and in-depth training on the MDS 3.0 completion and incorporation into the QA Program.

Format/Duration: Interactive lecture/variable, depending on facility need
Class Size: No limit

Discover the Power of Meaningful Activity: Therapeutic Activity Interventions

This session explores the intricacies of collaboration and the challenges long term care facilities face in ensuring appropriate, meaningful activities are available to the population. We will discuss the impact of meaningful activity on mood and behavior, reviewing cases that span citations involving abuse, dignity, accommodation, quality of life, altercations, psychosocial well-being, and PASRR compliance. Ideas and strategies for improved individual activity interventions, particularly those designed to address complicated psychosocial needs and challenging behaviors will be explored in depth. Assessment and care planning will be addressed and samples provided to assist the team in their efforts to develop an interdisciplinary model for meaningful activity, resident satisfaction and behavior management.

Length of Program: Multimedia lecture w/resources provided/ 4 hours
Class size: No limit

Leadership and Organizational Development

In an industry that grows and changes rapidly, management and super-visory personnel must recognize not only how important the quality of clinical service is, but also the importance of being efficient and successful as a business. Consumer expectations demand that we develop our skills in areas necessary to the support of good clinical practice. This Leadership and Organizational Development Training program is designed to provide your management personnel with the knowledge and skills necessary to develop and promote successful leadership. The curriculum has been designed to encompass the important aspects of leadership: organiza-tional development, communication, problem solving, conflict resolution, and team building. Additionally, this coursework provides management personnel with a keener understanding of regulation, how to interpret Federal and State guidelines, and how to utilize regulation in the pursuit
of culture change.

Format/Duration: Interactive Lecture / 4 hours
Class size: Limit 16

Creating Livable Environments

This discussion focuses on understanding what motivates behavior. We will explore the similarities between ourselves as people, as coworkers,
as professional caregivers - and the people we serve. How the things we value - our needs, wants and expectations as ordinary individuals - impact on how we behave with others. In addition, how our sensitivity, or lack of, will impact our success as a business. What are the expectations of regulatory agencies and consumers, and how do we meet and maintain those standards if we are insensitive to what constitutes quality of life for those dependent on us for their care? Exploring our sameness will leave participants with a new perspective on what is important. This discussion will provide participants with a foundation for addressing behavioral challenges in the workplace. These behaviors include those that involve residents and their families, but also those that occur between workers.
We will look at common issues that arise within the work environment,
why they happen and the many options for addressing them.

Format/Duration: Interactive Lecture / 6 hours
Class size: Limit 16

Outreach Committee Training

This session provides an overview of contemporary thought with regard to healthcare as a customer service industry and the national culture change movement. This discussion will focus on recognizing residents, patients and families as well-educated consumers who expect to be dealt with proactively, responsively, and in a way that fosters trust in the institution. Considering the flood of negative press in recent years, we will explore the impact of first impressions and identify where the participants believe the weaknesses exist in the organization. Each section of this training provides participants with practical ideas and resources for successfully understanding and meeting the expectations of both regulators and consumers. Throughout this program, participants will have the opportunity to role-play as a means of evaluating customer service protocols and facility practices. We will discuss first impressions, grievance resolution, and methods for improving communication and accountability.

Format/Duration: Interactive Lecture / 4 hours
Class size: Limit 16

Cultural Intelligence

In a multi-cultural world, every health care worker needs a basic understanding of how to successfully provide service to people across a broad spectrum. In this program, we will learn about our most common denominators as human beings and how to use that knowledge to communicate successfully with those who turn to you for help. More than just a course in various cultures, we will discuss the importance of developing standard practices for assessment, communicating with families, and in identifying important rituals, routines and practices. This discussion will include a focus on the challenges of a multi-cultural workforce. Too often, misunderstandings between workers from different cultures go unnoticed as contributing to a lack of quality of life for all concerned.

Format/Duration: Interactive Lecture / 3 hours
Class size: Limit 12